Rule 14
Service Delivery
(1) A Civil Servant shall always endeavor to carry out any responsibility entrusted to him or her in a quick, prompt, perfect and qualitative manner.
(2) A Civil Servant shall, while delivering service, give priority to the aged, the handicapped, the dismembered, a woman who has recently given birth to a child, or a pregnant woman, children and the helpless.
(3) A Civil Servant shall deliver service to his or her client on time if, for any reason, service cannot be delivered on time or if a service intended by a client is not possible to deliver, he or she shall inform the client the ground and reason thereof as soon as possible.
(4) A Civil Service shall facilitate the public to have easy and direct access to the government or public service and shall, as far as practicable, give information and advice in a simple and plain language.
(5) If any information or particular of an agency of the Government of Nepal is required in the course of delivering service to any client, the service providing employee shall arrange to ask for such information or particular through his or her office.
(2) A Civil Servant shall, while delivering service, give priority to the aged, the handicapped, the dismembered, a woman who has recently given birth to a child, or a pregnant woman, children and the helpless.
(3) A Civil Servant shall deliver service to his or her client on time if, for any reason, service cannot be delivered on time or if a service intended by a client is not possible to deliver, he or she shall inform the client the ground and reason thereof as soon as possible.
(4) A Civil Service shall facilitate the public to have easy and direct access to the government or public service and shall, as far as practicable, give information and advice in a simple and plain language.
(5) If any information or particular of an agency of the Government of Nepal is required in the course of delivering service to any client, the service providing employee shall arrange to ask for such information or particular through his or her office.